Pentingnya mengembangkan ketrampilan mendengarkan efektif dalam konseling
(1) Universitas Negeri Yogyakarta  Indonesia
Copyright (c) 2019 Siti Aminah
DOI : https://doi.org/10.29210/120182203
Full Text: Language : en
The communication skills in counseling sessions can support the success of counseling. One of the basic counseling skills is listening skills. Through listening skills, the counselor can understand and interpret the message conveyed by the counselee. In addition, through listening to the counselor, it can provide an appropriate and proper response, hence, it increases trust, comfort, and provide support to the counselee to tell more about the problems they experienced.Listening is effective to help counselors display empathy built in the counseling process. In practice, listening to the counselor has some potential hindrances to listening, it includes 1) having preconceived notions about the client that interfere with the counselor's ability to hear the client, (2) anticipating what the client is about to say and not actually hearing the client, (3) thinking about what you are going to say and therefore blocking what the client is saying, (4) having personal issues that interfere with your ability to listen, (5) having a strong emotional reaction to your client's content and therefore not being able to hear the client accurately, and (6) being distracted by such things as noises, temperature of the office, or hunger pains. In counselling skills, effective listening is one of the important skills to be developed as a basic ability to build throughout the counseling relationships and help to show empathy and provide the right respons.
Daniels, T.G., & Ivey, A.E. 2007.Microcounseling: Making Skills Training Work in a Multicultural World. Springfield, IL: Thomas.
Decety, J., & Jackson, P. 2004. The functional architecture of human empathy.Behavioral and Cognitive Neuroscience Reviews, 3, 71–100.doi:10.1177/1534582304267187
Eres, R., Decety, J., Louis, W. R., & Molenberghs, P.2015. Individual differences in local gray matter density are associated with differences in affective and cognitive empathy. Neurolmage, 117, 305-310 doi:10.1016/j.neuroimage.2015.05.038
Fan, Y., Duncan, N., de Greck, M., & Northoff, G. 2011. Is there a core neural network in empathy? An fMRI based quantitative meta-analysis. Neuroscience & Biobehavioral Reviews, 35, 903–911. doi:10.1016/j.neubiorev.2010.10.009
Floyd, K., 2011. Interpesonal Communication, McGRaw-Hill, New York.
Floyd, K. 2014. Empathic listening as an expression of interpersonal affection.International Journal of Listening, 28, 1–12. doi:10.1080/10904018.2014.861293
Geldard Kathryn & Geldard David. 2011. Ketrampilan Praktik Konseling. Yogyakarta: Pustaka Pelajar
Graham D. Bodie, Andrea J. Vickery, Kaitlin Cannava & Susanne M. Jones 2015 The Role of “Active Listening” in Informal Helping Conversations: Impact on Perceptions of Listener Helpfulness, Sensitivity, and Supportiveness and Discloser Emotional Improvement. Western Journal of Communication. 79:2, 151-173, DOI: 10.1080/10570314.2014.943429
Ivey, AE & Daniels, T.G. 2016. Systematic Interviewing Microskills and Neuroscience: Developing Bridges between the Fields of Communication and Counseling Psychology. International Journal of Listening. DOI: 10.1080/10904018.2016.1173815
Ivey, AE, Mary Bradford Ivey, & Carlos P Zalaqueet. 2014. Intentional Interviewin and Counseling: Facilitating Client Development in a Multicultural Society 8th Edition. USA. Book Cole Cengage Learning.
Kusmaryani, Rosita Endang. 2010. Penguasaan Ketrampilan Konseling Guru Pembimbing di Yogyakarta. Jurnal Kependidikan, Vol. 40. No.2 Yogyakarta: FKIP UNY.
Latipun. 2006. Psikologi Konseling. Malang: UMM Press
Matthew McKay, Martha Davis, and Patrick Fanning. 2018. Messages: The Communications Skills Book.New Harbinger Publications. Oakland.
Nagendra Kottacheruvu. 2014. Listening as a basic skill of communication. Journal Bussiness Management & Social Science Research. Volume 3, No.4
Neukrug , Ed., 2012. The World the Counselor: An Introduction to the Counseling Profession Fourth Edition. USA: Books Cole Cengage Learning .
Nurihsan, A Juntika dan Syamsu Yusuf. 2010, Landasan Bimbingan dan Konseling,. Bandung: PT. Remaja Rosdakarya
Rizzolatti, G., Fadiga, L., Fogassi, L., & Gallese, V. 1996.Premotor cortex and the recognition of motor actions.Cognition and Brain Research, 3, 131–141. doi:10.1016/0926-6410(95)00038-0
Scissons, E D. 1993.Counseling for results.Pacific grive. CA: Brooks/Cole
Spunt, R. 2013. Mirroring, mentalizing, and the social neuroscience of listening.International Journal of Listening, 27, 61–72. doi:10.1080/10904018.2012.756331
Supriyo dan Mulawarman. 2006. Ketrampilan Dasar Konseling. Semarang: UNNES Press.
Van Slyke, E. 1999. Listening to conflict.: finding constructive solutions to workplace disputes. New York: AMACOM
Weger Herry Jr. , Gina R. Castle & Melissa C. Emmett. 2010 Active Listening in Peer Interviews: The Influence of Message Paraphrasing on Perceptions of Listening Skill, The Intl. Journal of Listening, 24:1, 34-49, DOI: 10.1080/10904010903466311
White, G. 1998. Listening. Oxford: Oxford University Press.
Article MetricsAbstract Views : 115 times
PDF Downloaded : 0 times
- There are currently no refbacks.
Copyright (c) 2019 Siti Aminah
This work is licensed under a Creative Commons Attribution 4.0 International License.