The conditions of self-awareness among faculty member on excellent academic services

Taufik Taufik(1), Ifdil Ifdil(2),
(1) Universitas Negeri Padang  Indonesia
(2)   Indonesia

Corresponding Author
Copyright (c) 2019 Taufik Taufik, Ifdil Ifdil

DOI : https://doi.org/10.29210/02019313

Full Text:    Language : 

Abstract


Supposed educators can provide excellent service to consumers, in the academic community of Universitas Negeri Padang. Universitas Negeri Padang comes in at the 61st (sixty-one) out of the 100 (one hundred) best universities in Indonesia. Being one of the best universities in Indonesia’s educators should have excellent service to consumers who in this case are students. However, in fact, many educators still do not have self-awareness (self-awareness) awareness) in providing excellent service to consumers. This is evidenced by the identification of self-awareness conditions of respondents in the high category is still low compared to the medium category. The following report will describe the condition of self-awareness of educators.

Keywords


self- awareness, educators, excellent service

References


Aeni, I. N. (2011). Program pelayanan kesehatan yayasan persada nurani dalam masyarakat kesehatan miskin di Kebayuran Lama Jakarta Selatan.

Angreany, S. (2013). Pengaruh Kualitas Layanan Pendidikan Terhadap Indeks Prestasi Kumulatif Mahasiswa di Program Studi S1 Akuntansi Universitas X Makassar.

Baruth, L. G., & Manning, M. L. (2007). Multicultural Counseling and Psychotherapy: A Lifespan Perspective:

Merrill.

Batinggi, A., & Ahmad, B. (2014). Manajemen Pelayanan Umum.

Brigham, Eugene F., 1992, Fundamental Of Finance Management, 6th Edition, The Dryden Press Harcourt Brace Collage Publisher, Orlando USA.

Brysland, A., & Curry, A. (2001). Service improvements in public services using Servqual. Managing Service Quality: An International Journal, 11(6), 389-401.

Gilbert, F. W., Lumpkin, J.R., dan Dant, R. P. (1992). “Adaptation and Customer Expectation of Health Care Options.”Journal of Health Care Marketing, 12(3) a:46-55.

Hennig‐Thurau, T., & Klee, A. (1997). The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development. Psychology & marketing, 14(8), 737-764.

Herrmann, A., Huber, F., & Braunstein, C. (2000). Market-driven product and service design: Bridging the gap between customer needs, quality management, and customer satisfaction. International Journal of production economics, 66(1), 77-96.

Hulam, T. (2010). Jaminan Dalam Transaksi Akad Mudharabah Pada Perbankan Syariah. Mimbar Hukum-Fakultas Hukum Universitas Gadjah Mada, 22(3), 520-533.

Matin, I., Hulme, D., & Rutherford, S. (2002). Finance for the poor: from microcredit to microfinancial services. Journal of International Development, 14(2), 273-294.

Moenir. (2010). Manajemen Pelayanan Umum Di Indonesia. Jakarta: Bumi Aksara.

Mulyawan, A., & Sidharta, I. (2013). Analisis Deskriptif Pemasaran Jasa Di STMIK Mardira Indonesia Bandung. Jurnal Computech & Bisnis, 7(1), 42-55.

Mulyawan, A., & Sidharta, I. (2014). Determinan Kualitas Layanan Akademik Di STMIK Mardira Indonesia Bandung. Jurnal Computech & Bisnis, 8(1), 13-24.

Muzakar, I. (2012). Analisis Kompetensi Kewirausahaan, Orientasi Kewirausahaan, dan Kinerja Industri Mebel. Benefit: Jurnal Manajemen Dan Bisnis, 15(2), 135–149.

Neely, A., Gregory, M., & Platts, K. (1995). Performance measurement system design: a literature review and research agenda. International journal of operations & production management, 15(4), 80-116.

Nim, A. P. A. K. (2015). Kualitas Pelayanan Administrasi Pembuatan Kartu Tanda Penduduk Elektronik (E-KTP) di Kecamatan Nanga Tayap Kabupaten Ketapang. Governance, 4(3).

Pakambanan, W. B. (2016). Tinjauan Hukum Pelaksanaan Pengangkutan Barang Melalui Layanan Go-Send Go-Jek Indonesia (Doctoral dissertation).

Rahmasari, L. (2016). Pengaruh Kecerdasan Intelektual, Kecerdasan Emosi dan Kecerdasan Spiritual Terhadap Kinerja Karyawan. Majalah Ilmiah Informatika, 3(1).

Rinala, I. N., Yudana, I. M., & Natajaya, I. N. (2013). Pengaruh Kualitas Pelayanan Akademik Terhadap Kepuasan dan Loyalitas Mahasiswa Pada Sekolah Tinggi Pariwisata Nusa Dua Bali. Jurnal Administrasi Pendidikan, 4(1).

Rosen, D. E., & Surprenant, C. (1998). Evaluating relationships: are satisfaction and quality enough?.

International journal of service industry management, 9(2), 103-125.

Samosir, Z. Z. (2009). Pengaruh kualitas pelayanan terhadap kepuasan mahasiswa menggunakan perpustakaan USU.

Schuler P. (1990). Natural Antioxidant Exploited Comercially. Di dalam: “Food Antioxidants”. Husdont

BJF, editor. New York: Elsevier Applied Science.

Sudjana, D. (2001). Metode dan Teknik Pembelajaran Partisipatif. Falah Production.

Surachim, A. (2008). Pengaruh Iklim Organisasi terhadap Kepuasan Kerja Karyawan Pada Divisi Pharmaserve Di PT Combiphar Jakarta. strategic, 7(13), 58-64.

Suryono, A. (2001). Budaya Birokrasi Pelayanan Publik. Jurnal Administrasi Negara, 1(2), 49-58.

Yusuf, A. M. (2005). Metode penelitian. Universitas Negeri Padang, Padang.


Article Metrics

 Abstract Views : 46 times
 PDF Downloaded : 0 times

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Taufik Taufik, Ifdil Ifdil

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.